Return Policy

Return & Exchange Policy for products purchased on Fypon.com

Product Return Policies

The policies outlined below are solely for stock products purchased via Fypon.com and excludes sample products. For customers wishing to return and/or exchange products purchased from somewhere other than Fypon.com, please contact customer support via email, fyponrga@thermatru.com or 800.446.3040. Product that has been installed, painted or in any way modified from the original shipped condition is not eligible for return.

Freight Carrier Damage Claims

In the event of damage, the following actions are appropriate.    

  • Claims for loss related to carrier damage must be filed in writing, on Fypon.com/returns within 1 business day (24 hours) of delivery. The claim filed must note the damage to the product and include photographs of the tracking label and damaged goods.  Failure to timely initiate a claim or include the requested information may result in disallowance of a claim.

Non-Damaged Stock Item Returns

Products purchased as a sample may not be returned via this process. Any stock items ordered on Fypon.com may be returned under the following guidelines, in Fypon's sole discretion: 

  • Returns must be initiated within thirty (30) days of delivery and will be subject to a twenty percent (20%) restocking fee, as well as the cost of return shipping via a Fypon-approved carrier.
  • Return requests must be submitted via Fypon.com/returns.
  • Products that have been discontinued are not eligible for return.
  • All requests for returned goods are subject to the following:
    • Goods must be received in good and original condition.
    • Goods must be in unbroken, original packaging.
  • If a return request is approved, instructions will be provided to the customer. In the event products are required to be returned to Fypon, instructions will be provided for the return to be made via a Fypon-approved carrier. Customer will be responsible for any return shipping costs in addition to the restocking fee.
  • Upon receipt of returned goods, Fypon will inspect the goods and issue a refund if all outlined requirements have been met. 

 Defect Returns

Return requests for suspected defective material must be submitted on Fypon.com/returns with pictures clearly indicating the quality concerns with the product and showing there was no damage to the product.

    Cancellations

     

    Fypon will accommodate cancellations for ordered product under the following guidelines:

    • Cancellation requests must be received within 24 hours from receipt of order placed on Fypon.com.
    • The cancellation request must reference either the customer purchase order number or Fypon order number, and the line item(s) to be cancelled.
    • Fypon will confirm cancellations with an order cancellation acknowledgement email.