Return Policy

Return & Exchange Policy for products purchased on

Product Return Policies

The policies outlined below are solely for products purchased via All products purchased elsewhere by the customer wishing to return and/or exchange should contact customer support via email, or 800.446.3040.


Freight Carrier Damage Claims

In the event of damage, the following actions are appropriate.    

  • Claims for loss must be filed in writing, noting damage with photographs of tracking label, damaged goods on our return center within 1 business day (24 hours) of delivery
  • The customer is obligated to report carrier damage claim on with proper documentation or imagery associated. Failure to do so may result in disallowance of a claim.


Policy Returns

Any product ordered on will be accepted under policy returns for stock items under the following guidelines, in Fypon's sole discretion:       

  • Products that have been discontinued are not eligible for return.
  • Requests for policy RGA must be made within 1 months of delivery of goods, and submitted from
  • All requests for returned goods are subject to the following:
  • Goods must be received in good and original condition.
  • Goods must be in unbroken, original packaging.
  • Restocking fees:

° 1-30 days – minimum 20% restocking fee.

  • Once the request has been approved, an Return Good Authorization (RGA) will be issued, and the goods may be returned Freight Collect to the address designated on the RGA on a Fypon-approved carrier.
  • Upon receipt of returned goods, Fypon will inspect the goods and issue a refund contingent on meeting the requirements of the RGA process.

To enact a return for a refund, click here.


Items Not Eligible For Refund

  • Product that has been installed, painted or in any way modified from the original shipped condition.
  • Product samples


Fypon will consider accepting quality returns for uninstalled product under the following guidelines:   

  • Requests for defective material must be submitted on with pictures to indicate no quality or damage to the product


Fypon will accommodate cancellations for orders product under the following guidelines:

  • Cancellation requests must be made via Customer Service (1.800.446.3040) with your confirmation order number to cancel your order.
  • The cancellation request must reference either the customer purchase order number or Fypon order number, and the line item(s) to be cancelled.
  • Cancellation requests must be received within 24 hours from receipt of the order through          
  • Fypon will confirm cancellations with an order cancellation acknowledgement website